FAQ
Welcome to the mollyya FAQ page.
mollyya is operated by LEE SHING TRADING CO., LIMITED, offering thoughtfully selected gifts, home décor pieces, and seasonal collections designed to bring creativity, warmth, and personality into everyday moments.
Below you can find answers to common questions about our products, orders, payments, shipping, and returns.
About mollyya
What is mollyya?
mollyya is an online store focused on unique gifts, home décor accents, and seasonal products.
We carefully select products with creative designs and meaningful details, helping customers discover items that can be enjoyed personally or shared with others as thoughtful gifts.
Who operates mollyya?
mollyya is operated by:
LEE SHING TRADING CO., LIMITED
Business Address:
UNIT NO.1412 ON 14/F LIPPO SUN PLAZA NO.28 CANTON ROAD TSIM SHA TSUI HK
Orders
How can I place an order?
To place an order, select the product you would like to purchase, add it to your shopping cart, and complete checkout using one of our available payment methods.
After your order has been successfully placed, you will receive an order confirmation email.
Can I modify or cancel my order after purchase?
If you need to update or cancel your order, please contact us as soon as possible.
We will try our best to assist you, but changes cannot always be guaranteed once the order has entered processing or shipment preparation.
Can I purchase multiple products in one order?
Yes. You can add multiple products to your shopping cart and complete checkout together.
Please note that products may have different processing or shipping requirements depending on availability.
Products
Are product colors and details accurate?
We make every effort to display product images and descriptions as accurately as possible.
However, slight differences may occur due to:
- Different screen settings
- Lighting conditions during photography
- Natural material variations
- Manufacturing details
These differences are considered normal and do not affect the intended use of the products.
Shipping
How long does shipping take?
Orders are usually processed within 1–3 business days before shipment.
Delivery times may vary depending on your location and shipping conditions.
For detailed information, please review our Shipping Policy.
Will I receive tracking information?
Yes.
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Please allow some time for tracking information to update after shipment.
Payment
What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- PayPal
All payments are processed through secure payment systems.
Returns & Refunds
Can I return my order?
Yes.
Eligible products can be returned according to our Return & Refund Policy.
Items must meet the return requirements, including being unused and in original condition.
How can I request a return or refund?
Please contact our customer support team before sending any product back.
Email:
Please provide your order number and details regarding your request so we can assist you.
What should I do if my order arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us with:
- Order number
- Description of the issue
- Photos showing the problem
Our team will review your request and provide assistance.