Shipping Policy
Last updated: April 08, 2025
At mollyya, we carefully prepare every order to ensure your products are packaged securely and delivered as smoothly as possible.
This Shipping Policy explains our order processing times, delivery estimates, tracking information, and other important shipping details.
Order Processing Time
After your order is successfully placed, our team will begin preparing your items.
Processing time:
1–3 business days
Processing times may be slightly longer during holidays, promotional periods, or times of increased order volume.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
United States:
Approximately 7–15 business days
International Orders:
Approximately 10–25 business days
Please note that actual delivery times may vary depending on:
- Shipping destination
- Carrier schedules
- Weather conditions
- Customs processing
- Other circumstances outside our control
Shipping Confirmation & Tracking
Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.
Please allow some time for tracking information to become active after shipment.
If you do not receive your tracking information, please contact our support team.
Email: service@mollyya.com
Shipping Address Information
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully check:
- Full name
- Shipping address
- Apartment or unit number
- Contact information
If incorrect information is provided, please contact us as soon as possible.
While we will do our best to assist, changes cannot always be guaranteed after an order has entered processing.
Delayed Packages
Although mollyya works with reliable shipping partners, unexpected delays may occasionally occur.
Possible causes include:
- Carrier delays
- Weather conditions
- Customs procedures
- Incorrect address information
- Other situations beyond our control
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in checking the shipment status.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please:
- Check around your delivery location
- Ask household members or neighbors
- Contact the shipping carrier if necessary
If you still cannot locate your package, please contact our customer support team for further assistance.