Return & Refund Policy

Last updated: April 08, 2025

At mollyya, we want every customer to enjoy their purchase experience.

If your order does not meet your expectations, we offer a return and refund process for eligible items according to the conditions below.

Return Eligibility

Customers may request a return within:

30 days after receiving the product

To qualify for a return, the item must:

Be unused
Be in its original condition
Include original packaging when applicable
Include proof of purchase

Items that do not meet these conditions may not be accepted.

Items Not Eligible For Return

The following items may not qualify for returns:

Products that have been used or damaged after delivery
Customized or personalized products
Clearance or final sale items
Items returned without prior approval

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide:

Order number
Description of the issue
Clear photos showing the problem

Our team will review your request and provide an appropriate solution.

Return Request Process

Before returning any item, please contact our customer support team for approval.

Please do not send products back without contacting us first.

To request a return:

Email: service@mollyya.com

Please include:

Order number
Reason for return
Photos if applicable

Once your request is reviewed, we will provide further return instructions.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error from mollyya.

Original shipping fees are generally non-refundable unless required by applicable regulations.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the refund status.

If approved, the refund will be issued to the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Return Address

Approved returns should be sent to:

LEE SHING TRADING CO., LIMITED

UNIT NO.1412 ON 14/F LIPPO SUN PLAZA NO.28 CANTON ROAD TSIM SHA TSUI HK

Contact Us

If you have any questions regarding returns or refunds, please contact: